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    The MFMP

    Certificate in municipal finance management program

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    Empowering people...

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    Empowering organisations.

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    The freedom to learn

    where you want, when you want.

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    The MFMP

    Certificate in municipal finance management program

    Learn more
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    Meet the minimum

    competency standards
    for municipal officials!

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    South Africa needs an

    estimated 22 000 accountants. (SAICA)

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    One size doesn't fit all.

    We'll tailor any training program.

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Training Programs

Customer Care

Benefits

Improve customer service skills

Enjoy improved customer satisfaction levels

Develop communication skills relevant to customer interactions

Empower employees and colleagues

Higher service quality standards

Learn how to deliver excellent customer service to your customers both external and internal. This course is designed to help you develop the right attitude and habits to turn customer interactions into positive experiences for both you and your customer.

2 Day Workshop

This course is currently not scheduled for delivery. However, you can make an enquiry about pricing here or request an in-house training quote for this programme here. If you or others in your organisation would personally like to attend a this course, express interest here. If there are enough interested parties (at least 10), the course will be scheduled at a time that is convenient for these individuals.

Workshop Outline

The workshop covers:

Why Worry About Customer Service?
Service Beliefs
Who Are the Customers?
Meeting Expectations
Setting Goals
Setting Targets and Standards
Communicating for Excellent Customer Service
Telephone Techniques
Listening Techniques
Techniques for Handling People
Dealing with Difficult People
Seven Steps to Customer Problem-Solving
Resolving Conflict
Service Pride is a Team Effort
De-stress Options You Can Use Right Now
A Personal Action Plan

What Participants Get

Each participant receives a workshop manual that serves as both an in-class activity book and a reference guide that can be used after the workshop to revise the concepts covered. This another highly interactive workshop filled with fun activities as well as audio-visual elements to enhance the learning process. Participants leave the workshop with a personal action plan on how they will implement some of the learnings and each receives a certificate of attendance.

Book this course now

 
 
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  • Course Schedule

    Find out more about our Course Calendar and view the upcoming courses.

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  • Book a Course

    There are a limited number of places available for each course so book now!

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  • About Summat

    Our team of full-time and contracted education and training practioners...

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  • Accreditations

    We are accredited with the following quality assurance institutions.

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  • Training Programs

    Courses range from Project Management and Stategic Planning to...

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  • Testimonials

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  • MFMP NQF 5 & 6

    The MFMP is designed around requirements of the competency regulations as stipulated...

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