- Understand the causes and drivers of conflict
- Learn to communicate your disgreement assertively and constructively
- Stop conflicts before they happen with conflict prevention strategies
- Learn to better deal with difficult people
- Turn tricky conflicts into WIN-WIN situaions
Conflicts in day-to-day life add to the stress we experience and so this workshop will cover specific techniques for conflict resolution. It will help you to identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life.
1 Day Workshop
See the Course Schedule for pricing.
The workshop covers:
Recognising how your own attitudes and actions impact on others
Finding new and effective techniques for managing negative emotions
Practical stress management: Tips, tools and techniques related to the body, mind spirit and relationships
Identifying when to walk away from a difficult situation
Interactions with others
The miracle of dialogue
Arriving at WIN-WIN solutions to conflict
What Participants Get
Each participant receives a workshop manual that serves as both an in-class activity book and a reference guide that can be used after the workshop to revise the concepts covered.
The workshop is highly interactive and uses the following learning techniques:
Team games to energise and break the ice
Questionnaires for self-diagnosis
Small and large group discussions for shared learning
Participants leave the workshop with a personal action plan on how they will implement some of the learnings and each receives a certificate of attendance.