Short Courses

Customer Care


Improve customer service skills

Enjoy improved customer satisfaction levels

Develop communication skills relevant to customer interactions

Empower employees and colleagues

Higher service quality standards

Learn how to deliver excellent customer service to your customers both external and internal. This course is designed to help you develop the right attitude and habits to turn customer interactions into positive experiences for both you and your customer.

2 Day Workshop

This course is currently not scheduled for delivery. However, you can make an enquiry about pricing here or request an in-house training quote for this programme here. If you or others in your organisation would personally like to attend a this course, express interest here. If there are enough interested parties (at least 10), the course will be scheduled at a time that is convenient for these individuals.

Workshop Outline

The workshop covers:

Why Worry About Customer Service?
Service Beliefs
Who Are the Customers?
Meeting Expectations
Setting Goals
Setting Targets and Standards
Communicating for Excellent Customer Service
Telephone Techniques
Listening Techniques
Techniques for Handling People
Dealing with Difficult People
Seven Steps to Customer Problem-Solving
Resolving Conflict
Service Pride is a Team Effort
De-stress Options You Can Use Right Now
A Personal Action Plan

What Participants Get

Each participant receives a workshop manual that serves as both an in-class activity book and a reference guide that can be used after the workshop to revise the concepts covered. This another highly interactive workshop filled with fun activities as well as audio-visual elements to enhance the learning process. Participants leave the workshop with a personal action plan on how they will implement some of the learnings and each receives a certificate of attendance.

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