Public Courses Terms & Conditions

Communication Skills

This course is accredited by the Local Government Seta and covers unit standard 119472 at NQF level 3 worth 5 credits.

Benefits

  • Conflict is reduced
  • Get more of what you want out of life
  • Have stronger relationships
  • Help people to adopt your ideas
  • People will like you better

3 Day Skills Programme

See the Course Schedule for more courses.


What you will achieve

  • Well defined goals for more effective communications
  • The ability to create an open environment for communication
  • The skill to communicate clearly
  • Stronger relationships through powerful communication
  • An understanding of other people’s communication styles and needs
  • Techniques to facilitate effective team and meeting communications
  • Emotional Intelligence to deal with difficult situations


What you will learn

  • Goals for Specific Communications — define your goals and then the most effective methods of delivery
  • The Communication Process — understand the six-step process
  • Foundation Tools — for setting the stage for successful communications, one on one and with groups
  • Barriers to Effective Communications — identify and develop methods to break down those barriers
  • Communication Skills — learn how to combine the four key elements and the five basic skills to communicate with impact
  • Influencing Techniques — expand on communication skills, using techniques and strategies to influence other behaviors and develop more collaborative working relationships
  • Planning a Communication Strategy — identify your communication outcome and plan the best approach for achieving positive results
  • Face to Face and Virtual Facilitation/Meeting Communication Skills — learn to communicate and facilitate effective group interactions


What Participants Get

Participants are given 30 days to complete a Portfolio of Evidence for assessment. Successful participants receive a certificate of competence endorsed by the LGSETA.


Assessment

Each participant receives a workshop manual that serves as both an in-class activity book and a reference guide that can be used after the workshop to revise the concepts covered.

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