Knowledge Management US 115405

This course is accredited by the Local Government Seta and covers unit standard 115405 at NQF level 5 worth 10 credits.


  • Improving business decisions thanks to facilitated access to expertise and to leading practices
  • Increasing efficiency, productivity and work smarter by reducing cases of “reinventing the wheel”
  • Improving innovation through wider and borderless collaboration
  • Reducing loss of know-how by capturing explicit and tacit knowledge
  • Speeding productivity with on-board training and timely access to knowledge
  • Increasing client satisfaction by delivering value insights
  • Enhancing quality and ability to collaborate by standardising ways of working and enabling discussions with leading experts

3 Day Skills Programme

Knowledge management prevents staff from constantly reinventing the wheel, provides a baseline for progress measurement, reduces the burden on expert attrition, makes visual thinking tangible, and manages effectively large volumes of information to help employees serve their clients better and faster.

See the Course Schedule for more courses.

Skills Programme Outline

  • Analyse the essential elements of the Knowledge Economy.
  • Identify the essential features of the Human Capital in an organisation.
  • Provide an analysis of the Structural Capital in an organisation.
  • Indicate how an organisation uses its Customer Capital.
  • Establish the relationship between Intellectual Capital and Knowledge Management.
  • Demonstrate the potential relationship between Knowledge Management and Organisational Transformation.

Each participant receives a workshop manual that serves as both an in-class activity book and a reference guide that can be used after the workshop to revise the concepts covered. The workshop is highly interactive, fun, and makes use of audio-visual elements to enhance the learning process. Participants leave the workshop with a personal action plan on how they will implement some of the learnings and each receives a certificate of attendance.


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