Municipal Office Administration

This course is accredited by the Local Government Seta and covers unit standards 123460 at NQF level 4 worth 6 credits.


The administration of Municipal functions and the administration of by-laws passed by municipalities require an effective system to promote service delivery and manage the expenditure and revenue of local government.
Office administration therefore is focused on both the supply side (services to the community) and the demand side (administration and collection of user charges).
This programme addresses how these systems should be structured to support this process.

3 Day Skills Programme

See the Course Schedule.

Learning Outcomes

Demonstrate an understanding of the nature of office administrative systems within a Municipality.
Demonstrate an ability to effectively maintain and control the information flow of an administrative function within a municipality.
Maintain information at the required level of confidentiality.
Organise and structure a text appropriately for a business function.
Demonstrate an understanding of and apply the personnel procedures relating to compliance with municipal requirements.

Programme Content

  • Principles of Office Administration
  • Effective municipal administrative system
  • Recording and maintaining administrative system
  • Control systems relating to administrative procedures in the municipal environment
  • The use of stock control forms, cards and requisitions

What Participants Get

Participants are given 30 days to complete a Portfolio of Evidence for assessment. Successul participants receive a certificate of competence endorsed by the LGSETA.


Each participant receives a workshop manual that serves as both an in-class activity book and a reference guide that can be used after the workshop to revise the concepts covered. This another highly interactive programme that makes use of audio-visual elements to enhance the learning process.

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