Short Courses

Conflict Resolution


  • Understand the causes and drivers of conflict
  • Learn to communicate your disgreement assertively and constructively
  • Stop conflicts before they happen with conflict prevention strategies
  • Learn to better deal with difficult people
  • Turn tricky conflicts into WIN-WIN situaions

Conflicts in day-to-day life add to the stress we experience and so this workshop will cover specific techniques for conflict resolution. It will help you to identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life.

1 Day Workshop

See the Course Schedule for pricing.

Workshop Outline

The workshop covers:

Recognising how your own attitudes and actions impact on others
Finding new and effective techniques for managing negative emotions
Practical stress management: Tips, tools and techniques related to the body, mind spirit and relationships
Identifying when to walk away from a difficult situation
Interactions with others
Reciprocal relationships
The miracle of dialogue
Arriving at WIN-WIN solutions to conflict

What Participants Get

Each participant receives a workshop manual that serves as both an in-class activity book and a reference guide that can be used after the workshop to revise the concepts covered.

The workshop is highly interactive and uses the following learning techniques:

Team games to energise and break the ice
Questionnaires for self-diagnosis
Small and large group discussions for shared learning

Participants leave the workshop with a personal action plan on how they will implement some of the learnings and each receives a certificate of attendance.

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